Refund policy

Automatic refunds

You are refunded in full, without asking, when what you paid for is not delivered:

• Paid message: the creator does not reply within 48 hours (12 hours for a priority message), or declines it.
• Custom request: the creator declines, does not respond within 48 hours, or misses the due date.
• Service: it is not delivered within the turnaround shown on the listing.
• Locked post: it is removed for breaking the content policy within 24 hours of your purchase.

Reporting a problem

If an order was completed and something is wrong with it, you can report a problem from the order page within 24 hours of completion. This is a request: our support team reviews it and decides. One request can be made per order. After 24 hours no request is accepted.

A delivered custom request is completed when you accept it, or 72 hours after delivery if you do nothing.

Full amount only

A refund is always for the whole order. There are no partial refunds.

Tips

A tip pays for nothing in return and cannot be refunded on request. The exception is a payment you did not authorise: contact support or your bank.

Payments that fail or stay pending

An order is confirmed only when the payment provider confirms the payment to us. If a payment attempt fails, the order stays open and you can try again until it expires, 15 minutes after it was created. An order that is never paid is cancelled and nothing is charged.

How a refund is paid

Refunds are sent through the payment provider to the method you paid with. How long the money takes to arrive depends on your bank or UPI app.